Conflict is a normal part of everyday life and tension between employees in the workplace is entirely natural.
In a diverse workforce where people have different personalities, goals and opinions it's highly unlikely everyone will get on famously all the time.
But when conflicts do occur, finding a way to resolve issues quickly is essential to ensure working relationships are not irreparably damaged.
If left unchecked, the situation may become further inflamed and lead to a decrease in productivity, frustration, stress, low morale and possibly even staff quitting.
Learning how to intervene and handle such clashes efficiently, tactfully and constructively is a vital skill for any effective manager or team leader.
The overall aim is to yield a positive result from disputes and disagreements in a way that respects everyone’s wants and needs.
An Introduction to Conflict Management is ideal for those who are new to a management role - and particularly employees promoted from within a team.
The course is aimed at those in a position of responsibility who need to identify, manage and resolve conflict in teams as part of their role.
It explores several methods of conflict management and gives guidance on how to approach potential conflict issues.
Learners will gain an understanding of how conflict can occur and its impact, different methods of dealing with conflict and the personal skills required to reduce the potential for workplace clashes.
The Advanced Conflict Management course offers a more in-depth look at managing conflict at work, negotiation and conflict resolution.
The course looks at conflict management from the point of view of the manager or leader in a group or organisation.
It includes the issues that can arise and their causes, the role that negotiation plays and provides guidance and information from the Advisory, Conciliation and Arbitration Service (ACAS).
The course will equip learners with the skills to understand:
- that conflict management is a vital skill for a manager or leader
- the role that negotiation plays in conflict management
- the different methods of conflict management
- how potential conflict can arise through different models of leadership and management
While the purpose of the course is to offer support in managing conflict within the workplace, the skills learnt will be relevant in any conflict situation.
Training is by a filmed tutorial, references to websites for reading and good practice video. There is also suggested extra reading to give both practical information and links to websites to expand knowledge.
- To find out more about the many business-related short courses and qualifications offered by Riverside Training visit our website or call us on 01775 710945.